Our bestsellers
Crowned in confidence, styled in luxury
Frequently asked questions
ABOUT US
About Us
Welcome to Kimorasirel — where luxury meets confidence.
Kimorasirel was created with one mission: to empower women to embrace their beauty, confidence, and individuality through quality hair. We believe your hair is more than just a style. It’s your crown, your confidence, and a reflection of who you are.
At Kimorasirel, we specialize in luxurious human hair wigs that blend elegance, versatility, and everyday wearability. Each unit is carefully crafted to deliver the perfect balance of natural beauty, softness, and durability because you deserve nothing less than opulence you can wear.
Why We Started
Kimorasirel was born out of a passion for helping women feel beautiful in every season of life. We saw how many women struggled to find wigs that not only looked natural but also made them feel confident, feminine, and empowered.
We wanted to change that.
Our founder started Kimorasirel to offer more than just hair to create a brand that celebrates self-expression, quality, and confidence. Every strand, colour, and texture is chosen with intention to give you the freedom to transform your look without limits and the confidence to walk boldly in your beauty.
At Kimorasirel, we don’t just sell wigs. We help women rediscover themselves, one crown at a time.
What is the return policy?
At Kimora Sirel our goal is for every customer to be totally satisfied with their purchase. Every wig is crafted and inspected with care to ensure top quality. For hygiene and safety reasons, all sales are final unless your item arrives incorrect or defective.
If you receive the wrong product, color, or a defective item, please contact us within 7 days of delivery at support@kimorasirel.com with your order number and photos.
- Items must be unused, unaltered, and in original packaging.
- Approved returns will be replaced or issued as store credit.
- Refunds are only granted for verified quality or shipping errors.
Kimorasirel reserves the right to refuse returns that don’t meet policy standards.
For questions or assistance, email us anytime — we’re happy to help.
Are any purchases final sale?
At Kimorasirel, we value transparency and want every customer to shop with confidence. Please note that some products are classified as Final Sale and are not eligible for return, exchange, or refund under any circumstances.
Final Sale items include:
- Clearance or Discounted items
- Any product that has been worn, altered, or removed from its original packaging
Due to hygiene and quality control standards, once these items leave our facility, they cannot be restocked or resold. We encourage customers to review all product details — including length, texture, color, and cap size — before placing an order.
If you have questions about a product before purchasing, please contact our team at support@kimorasirel.com. We’re happy to help ensure you select the perfect wig or unit for your needs.
When will I get my order?
At Kimorasirel, each wig is crafted with care and attention to detail to ensure the best quality from root to tip. Processing and delivery times may vary depending on whether your wig is in stock or preordered.
Processing Time
- In-Stock Wigs: Processed and shipped within 3–5 business days after payment is confirmed.
- Preordered Wigs: Require 14–21 business days for processing and customization before shipping.
(Processing time is separate from shipping time.)
(This time allows us to ensure your unit meets our highest quality standards.)
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
SHIPPING INFORMATION
At Kimorasirel, we take pride in delivering your wigs safely, quickly, and with care. Once your order has been processed, your package will be shipped using trusted carriers to ensure a smooth delivery experience.
Shipping Time
- United Kingdom: 1–3 business days
- United States: 3–7 business days
- International Orders: 7–14 business days (depending on destination)
You’ll receive a tracking number by email once your order ships, so you can monitor its delivery in real time.
Important Information
- Shipping times do not include weekends or holidays.
- Kimorasirel is not responsible for delays caused by couriers, customs, or incorrect shipping information.
- If your order includes both in-stock and preordered items, your order will be shipped once all items are ready.
- Please double-check your address before submitting your order. Once shipped, we cannot make address changes.
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase. For any shipping questions or concerns, please contact us at support@kimorasirel.com — we’re happy to assist!
Intentional design
Everything we do starts with why
Made with care
We believe in building better
A team with a goal
Real people making great products